Terms of service
Last updated: 23 August 2026
Welcome to Revessa. These Terms & Conditions govern your use of the Revessa website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Revessa
Revessa is a jewellery brand offering jewellery and related products through its online store.
Throughout these Terms & Conditions, “Revessa”, “we”, “us”, and “our” refer to Revessa. “You” and “your” refer to the customer or visitor using our website.
2. Products
We make every effort to display our jewellery, photographs, colours, dimensions, weights and product details as accurately as possible.
However:
- Colours may appear slightly different depending on your device or screen.
- Product weight may vary slightly due to manufacturing and finishing processes.
- Natural variations, minor marks or differences in texture may occur in certain materials or finishes.
- Product availability is subject to change without prior notice.
Where a product is described as 925 Sterling Silver, it refers to jewellery made with sterling silver containing 92.5% silver, subject to the specific product description.
3. Pricing
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice. However, the price applicable to an order will generally be the price displayed at the time the order is placed.
Applicable taxes, shipping charges or other fees will be displayed at checkout where applicable.
4. Orders
Placing an order on our website constitutes an offer to purchase the selected product(s).
Once your order is placed, you will receive an order confirmation through the contact details provided by you.
Revessa reserves the right to cancel or refuse an order in circumstances including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorised transactions
- Incorrect customer information
- Errors in the website or ordering system
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to the applicable payment processor’s timelines.
5. Payment
We accept payment methods made available at checkout.
By providing payment information, you confirm that you are authorised to use the selected payment method.
Payment information may be processed by third-party payment providers. Revessa does not directly store complete card or banking credentials unless expressly stated in our Privacy Policy.
6. Shipping & Delivery
Orders will be shipped to the address provided by the customer at checkout.
Customers are responsible for ensuring that the delivery address, phone number and other shipping information are accurate.
Estimated delivery timelines displayed on the website are indicative and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Operational disruptions
- Government or regulatory restrictions
- Events beyond our control
Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Revessa’s direct control.
If a package is returned to us because of an incorrect address, incomplete address, repeated delivery attempts or failure to accept delivery, additional shipping charges may apply for re-shipment.
7. Order Cancellation
Cancellation requests must be made as soon as possible after placing an order.
Because orders may enter processing or dispatch quickly, we cannot guarantee that cancellation requests made after processing or dispatch will be accepted.
Once an order has been dispatched, it may no longer be eligible for cancellation.
8. Returns & Exchanges
Our return and exchange eligibility is governed by our Return & Refund Policy, which should be read together with these Terms & Conditions.
Products must meet the eligibility requirements stated in our Return & Refund Policy.
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
Products that have been worn, damaged, altered, improperly handled or returned without the required packaging may not be accepted.
Please inspect your order upon delivery and contact us promptly if you believe you have received:
- The wrong product
- A damaged product
- A defective product
- An incomplete order
We may request photographs, videos, packaging details or other information to assess the issue.
9. Refunds
Where a refund is approved, it will be processed according to our Return & Refund Policy.
Refund processing times may depend on the payment method, bank or payment provider.
Shipping charges, payment processing charges or other non-refundable charges may be deducted where permitted by applicable law and our stated policies.
10. Jewellery Care
Jewellery requires appropriate care to maintain its appearance.
We recommend:
- Keeping jewellery away from perfumes, cosmetics and harsh chemicals.
- Removing jewellery before bathing, swimming or exercising.
- Avoiding prolonged exposure to water and moisture.
- Storing jewellery in a clean, dry place when not in use.
- Keeping individual pieces separated to minimise scratches and tangling.
Silver and plated jewellery may naturally change in appearance over time due to exposure to air, moisture, skin oils, cosmetics and chemicals.
Such natural changes do not necessarily constitute a manufacturing defect.
11. Gold-Plated & Coated Jewellery
Where jewellery has a gold-plated, anti-tarnish or other surface finish, the longevity of the finish may vary depending on wear, skin chemistry, exposure to moisture, cosmetics, chemicals and other environmental factors.
Plating is a surface treatment and may gradually wear with use.
Normal wear and tear, including gradual fading or wearing of plating, is not necessarily considered a manufacturing defect.
12. Customer Information
You agree to provide accurate, complete and current information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account credentials, where applicable.
Revessa is not responsible for delays or delivery issues caused by incorrect or incomplete information supplied by the customer.
13. Intellectual Property
All content available on the Revessa website, including but not limited to:
- Brand name
- Logo
- Product names
- Product photographs
- Videos
- Graphics
- Written content
- Designs
- Illustrations
- Website layout
- Marketing materials
is owned by or licensed to Revessa unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Revessa’s content without prior written permission.
14. User-Generated Content
If you voluntarily submit photographs, reviews, testimonials, comments or other content to Revessa, you grant Revessa permission to use such content for marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, abusive or otherwise inappropriate.
15. Website Use
You agree not to misuse our website or attempt to:
- Gain unauthorised access to our systems.
- Interfere with website functionality.
- Introduce malicious software.
- Use the website for fraudulent purposes.
- Copy or reproduce website content without permission.
- Use automated systems to scrape or collect website content without permission.
We reserve the right to restrict or terminate access to the website where misuse is suspected.
16. Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, analytics services and other technology providers.
Your use of these services may also be subject to the terms and policies of the respective third parties.
Revessa is not responsible for the independent policies or practices of third-party service providers.
17. Limitation of Liability
To the extent permitted by applicable law, Revessa will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Force Majeure
Revessa will not be responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, strikes, governmental restrictions, transportation disruptions, technical failures, pandemics or other unforeseen events.
19. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
20. Changes to These Terms
Revessa may update or modify these Terms & Conditions from time to time.
The updated version will be posted on this page with the revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
22. Contact Us
If you have questions regarding these Terms & Conditions, your order, or our policies, please contact Revessa through the contact details provided on our website.
Email: himanisarate@revessa.in
WhatsApp: 9975034331
By using the Revessa website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.