Shipping policy

Last updated: 23 August 2026

At Revessa, we carefully pack every order before handing it over to our delivery partners. This Shipping Policy explains how your Revessa order is processed, shipped and delivered.

By placing an order with Revessa, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Processing time refers to the time required to verify, prepare, quality-check and pack your jewellery before dispatch.

Orders placed on weekends or public holidays may begin processing on the next business day.

During product launches, sales, festive periods or other high-volume periods, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to communicate the same.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our designated shipping or logistics partner.

Estimated delivery time is generally:

[3–7 business days] from the date of dispatch for most locations in India.

Delivery timelines may vary depending on the destination, courier availability and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Revessa may offer free shipping promotions or other delivery offers. Any applicable offer will be communicated on the website or during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/flat number
  • Building/society name
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Revessa is not responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be re-shipped because of an incorrect address or customer-related delivery failure, additional shipping charges may apply.

5. Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package at the provided delivery address.

If the package cannot be delivered after the applicable delivery attempts and is returned to Revessa, we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipping.

7. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Delays may occur due to circumstances including:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Natural disasters
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Government restrictions
  • Strikes or other operational disruptions
  • Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

8. Lost or Missing Shipments

If your tracking information indicates that a package has been delivered but you have not received it, please contact Revessa as soon as possible.

We may coordinate with the delivery partner to investigate the shipment.

Please retain your order details and any relevant delivery information while the investigation is ongoing.

9. Damaged Packages

If your package appears damaged at the time of delivery, we recommend taking photographs of the package before opening it, where possible.

After opening the package, inspect the jewellery immediately.

If your jewellery has arrived damaged, please contact Revessa within 48 hours of delivery in accordance with our Return & Refund Policy.

Please retain the original packaging, shipping label and product until the matter has been reviewed.

10. International Shipping

At present, Revessa ships [within India only / to selected international destinations].

If international shipping is offered, additional shipping charges, customs duties, import taxes or other charges may apply depending on the destination.

Such charges are generally the responsibility of the customer unless explicitly stated otherwise by Revessa.

11. Cash on Delivery

Where Cash on Delivery is available, additional terms or charges may apply and will be communicated at checkout.

12. Order Changes

If you need to change your delivery address or other shipping information after placing an order, please contact Revessa as soon as possible.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

If the order has already been dispatched, the customer may need to coordinate with the delivery partner or wait until the shipment is returned before arranging re-shipment.

13. Shipping and Returns

Shipping an order does not affect your rights under our Return & Refund Policy.

If you receive a damaged, defective or incorrect product, please contact Revessa within 48 hours of delivery.

Please refer to our Return & Refund Policy for eligibility requirements and the return process.

14. Contact Us

If you have questions about your shipment, please contact:

Revessa

Email: himanisarate@revessa.in

WhatsApp: 9975034331

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

15. Changes to This Shipping Policy

Revessa may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery processes, business practices or applicable requirements.

Any updates will be posted on this page with a revised “Last updated” date.