Refund policy
Last updated: 23 August 2026
At Revessa, we want you to be happy with your jewellery. If there is an issue with your order, please contact us within 48 hours of delivery so that we can review and assist you.By placing an order with Revessa, you agree to the terms of this Return & Refund Policy.
1. 48-Hour Return Window
Return or replacement requests must be submitted within 48 hours of the order being delivered.Requests received after the 48-hour period may not be accepted, except where required by applicable law.
The 48-hour period begins from the date and time indicated by the applicable delivery or courier records.
2. Eligible Reasons for Return or Replacement
A product may be eligible for a return or replacement if:
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- A product is missing from your order.
- The product received materially differs from the product ordered.
Please contact us within 48 hours of delivery and provide your order number along with clear photographs and/or videos showing the issue.
Revessa may request additional information or evidence where reasonably necessary to assess the claim.
3. Conditions for Returns
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Include the original packaging and accompanying materials.
- Not have been altered, resized, repaired or otherwise modified.
- Not show signs of damage caused after delivery.
- Be accompanied by the original order details.
Products returned without the required packaging or in a condition that does not meet the above requirements may be rejected.
4. Jewellery Hygiene
For hygiene reasons, jewellery that has been worn may generally not be eligible for return or exchange unless the product is found to have a manufacturing defect or another issue covered by this policy or applicable law.
We strongly recommend inspecting your jewellery immediately after delivery and before wearing it.
5. Damaged Products
If your jewellery arrives damaged, please:
- Take photographs of the product immediately.
- Keep the original packaging.
- Contact Revessa within 48 hours of delivery.
- Provide your order number and clear photographs/videos of the damage.
Do not discard the product or packaging until your claim has been reviewed.
If the damage is confirmed to have occurred before or during delivery, Revessa may offer a replacement, repair or refund, as appropriate.
6. Wrong Product or Missing Item
If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.
We may request photographs or an unboxing video to help verify the issue.
Once verified, Revessa may arrange a replacement, correction or refund, as appropriate.
7. Change of Mind
Returns or refunds solely because you have changed your mind, selected the wrong size, colour or design, or no longer want the product may not be accepted.
Any exception will be at Revessa’s discretion and subject to the product being unused, undamaged and in its original packaging.
8. Sale and Promotional Products
Products purchased during a sale, promotional campaign or special offer may have different return or exchange conditions.
Any applicable restrictions will be communicated on the relevant product page, promotional communication or at checkout.
9. Non-Returnable Situations
A return or refund may not be accepted where:
- The request is made more than 48 hours after delivery.
- The jewellery has been worn or used.
- The product has been damaged due to improper use or handling.
- The jewellery has been exposed to chemicals, perfumes, cosmetics, water or other substances contrary to the recommended care instructions.
- The product has been altered, resized or repaired by someone other than Revessa.
- Normal wear and tear has occurred.
- Gold plating or other surface finishes have naturally worn due to use.
- The product has been lost after delivery.
- The customer is unable to provide sufficient information to verify the claim.
These exclusions are subject to any rights that cannot legally be excluded under applicable law.
10. Return Shipping
Where Revessa confirms that a return is required because you received a damaged, defective or incorrect product, Revessa may arrange or reimburse the applicable return shipping cost, as appropriate.
For returns approved for other reasons, the customer may be responsible for return shipping costs.
We will communicate the applicable return process after reviewing your request.
11. Refunds
If a refund is approved, it will generally be processed to the original payment method used for the purchase, where technically possible.
The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
Revessa is not responsible for delays caused by banks or third-party payment providers.
12. Replacement
Where a replacement is approved, Revessa will make reasonable efforts to provide the same product.
If the same product is unavailable, Revessa may offer an alternative resolution, such as another product of equivalent value, store credit or a refund, as appropriate.
13. How to Request a Return or Refund
To request a return, replacement or refund, contact us within 48 hours of delivery.
Please provide:
- Order number
- Full name
- Contact details
- Reason for the request
- Clear photographs/videos of the product and packaging
- Any other information reasonably requested by Revessa
Email: himanisarate@revessa.in
Subject line: Return/Refund Request — [Order Number]
Please do not ship anything back to Revessa before receiving return instructions from us.
14. Inspection & Approval
All return, replacement and refund requests are subject to review.
Submitting a request does not automatically guarantee approval.
Once we receive the required information, Revessa will assess the claim and communicate the next steps.
If a returned product is inspected and found not to meet the eligibility requirements, Revessa may decline the return or refund.
15. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
For cancellation requests, please contact Revessa using the customer support details provided on our website.
16. Shipping Damage and Delivery Issues
If your package appears visibly damaged when delivered, please photograph the package before opening it where possible.
If the jewellery inside is damaged, contact Revessa within 48 hours of delivery with photographs/videos and your order details.
17. Policy Changes
Revessa may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
The policy applicable to your order will generally be the policy in effect at the time the order was placed, subject to applicable law.
18. Contact Us
For questions regarding returns, replacements or refunds, please contact:
Revessa
Email: himanisarate@revessa.in
Connect on WhatsApp: 9975034331
Website: https://revessa.in/
Important Reminder
All return, replacement and refund requests must be submitted within 48 hours of delivery.
Please inspect your jewellery and packaging as soon as your order arrives.